IT Service Packages
IT Helpdesk Subscription
Let us help you with reliable IT support to keep things smooth for your employees and operations. Organised into simplified subscription packages, ready for your needs.
Plans
Packages and add-ons that suit you
Starter
1-2 users, 8 business hours a day, 5 days a week
/month
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Remote helpdesk support
Level 1 & 2
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Email & chat-based support requests
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Device monitoring
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OS and security patch notifications
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Basic antivirus monitoring
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Remote troubleshooting
Performance, connectivity, updates
Perfect for:
Small offices, founders, and consultants who just need peace of mind knowing help is a message away.
A one-time RM299 setup fee applies.
Secure
3-10 users, 8 business hours a day, 5 days a week
/month
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Everything in Starter
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Mobile device support
Android only. Coming soon Q12026
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List Item
Unified endpoint management
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Remote support via secure remote desktop
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Email setup and migration assistance
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Basic IT onboarding/offboarding for staff
Perfect for:
Small businesses with a few employees who need dependable, ongoing tech assistance – without a full-time IT hire.
A one-time RM399 setup fee applies.
Super
3-20 users, 8 business hours a day, 5 days a week
/month
-
Everything in Secure
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Proactive system monitoring
Uptime, performance, and alerts
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Scheduled updates and upgrades
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Patch compliance reporting
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Hardware health checks
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Monthly status summary
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Priority helpdesk queue
Perfect for:
Teams who can’t afford downtime – creative studios, accounting firms, agencies, or small offices that rely on uptime and smooth workflows.
A one-time RM799 setup fee applies.
Stellar
21-100 computers, 8 business hours a day, 5 days a week
Custom
Setup: RM20 per user
Monthly: RM5 per user per month
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Everything in Super
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Microsoft Intune integration
Full Unified Endpoint Management
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Advanced device policies & security baselines
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Mobile Device Management (MDM)
Apple and Android devices
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Software rollout & configuration
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Monthly executive summary report
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Optional on-site support (add-on)
Perfect for:
Established SMEs with multiple departments, hybrid work models, or compliance requirements who want an outsourced IT department without the overhead.
Add-Ons
Available with any plan
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Endpoint protection
EDR/AV bundle
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Cloud backup management
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Cybersecurity awareness training
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Software license management
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On-site technician visits
Ad hoc or contract
These plans do not include ad-hoc in person service requests, those are billed according to engagement and hourly.