IT Outsourcing Services
Hiring, training, and keeping an IT team is slow and expensive. Outsource IT to us instead, and get a full spectrum of expertise from day one, for less than the cost of a single in-house hire.
IT Outsourcing Company in Malaysia
We become your IT team, so you never have to think about IT again.
Suitable for Businesses of Any Size
From startups without a single technical hire, to SMEs where the office manager has quietly become the “IT person”, to established companies who want their in-house team freed from day-to-day tickets. You can outsource IT entirely to us, or hand over only the parts that drain your time.
We are a local IT outsourcing company, not an offshore development shop or a BPO call centre. That means real people who can be on-site at your office across the Klang Valley when something needs hands on it, and who answer to Malaysian working hours.
Our IT Outsourcing Services
Outsourced IT Helpdesk
Your staff get a real person to call or email, remotely and on-site.
Dedicated IT Staff
A named engineer assigned to you, full-time, part-time, or on scheduled visits.
Full IT Department Outsourcing
We take over the whole function, from front-line support to vendor management.
IT Strategy & Consulting
Make smarter technology decisions based on your business goals and budget.
Network & WiFi Management
We keep connectivity across your premises strong, stable, and secure.
Server & Cloud Administration
Setup and day-to-day operation of your servers, on-premises or in the cloud.
Cybersecurity & Compliance
Protection for your network, emails, data, and devices, with policies to match.
Backup & Disaster Recovery
Automated backups, on the cloud or on-site, and a tested plan for when things go wrong.
Device & Endpoint Management
We supply, provision, and manage your desktops, laptops, and mobile devices.
Hardware Procurement
Obtain and deploy computers, phones, tele-conferencing devices, and more.
Software & Licensing
Value Added Reseller of software for HR, accounting, and productivity tools, with your licences tracked and renewed on time.
Vendor & ISP Management
We deal with your internet providers and suppliers, so your staff don’t have to.
Official Partners
How We Work
ASSESSMENT
We audit what you already have, what your staff actually struggle with, and what your business is aiming for.
TRANSITION
We take over documentation, accounts, and access in a planned sequence, so your operations never pause.
OPERATION
Your team gets a single point of contact, and we manage, monitor, and improve your IT continuously.
Why Choose Stratum
Outsourcing only works when you trust the people on the other end. We don’t provide technology for the sake of it. With human-centred design, and in-depth discovery, we ensure that human beings benefit at the end of the day. Our years of IT experience can attest to it.
CONTACT US
Let us take care of your IT, so you can focus on launching your business to the next level. Because you deserve only the best, with zero stress.
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Frequently Asked Questions
IT outsourcing means handing some or all of your IT functions, such as support, infrastructure, and security, to an external provider, instead of hiring and managing that team yourself.
They overlap. Managed IT services refer to the ongoing monitoring and maintenance of systems you already own. IT outsourcing is the wider handover of roles and responsibilities, including staffing, helpdesk, and vendor management.
If you mainly need your existing setup kept healthy, see our Managed IT Services. If you need someone to be the IT department, you’re on the right page.
Yes. Many clients start by outsourcing just the helpdesk, or just their network, and expand from there.
Absolutely. We can complement your internal team or fully manage your IT environment.
We can also work with you if you don’t have an IT team at all.
Ask who actually answers the phone, how fast they can be on-site, whether they document your environment so you’re never locked in, and whether they hold your data locally. Ask for the response times in writing.
Yes. We work on least-privilege access and documented handover, and we can operate fully on-premises or on private cloud if your data cannot leave your control.
Pricing depends on your business size, infrastructure, and service requirements. Most clients find it costs less than employing one full-time IT executive.